Average Reviews:
(More customer reviews)I have nothing but problems with the 44668 thermostat. I had the first one for less than a month and it started resetting itself. Hunter replaced it with a second one which after a few weeks lost communication with the remote sensor (had to reset unit), left the blower running in the house (had to reset unit), and finally stopped controling the system with an error 004. (Hunter Customer service didn't know what error 004 even meant).
Refusing to refund my money, Hunter is now sending me a third one. I politely told them that if I had problems with that one, I would escalate my problem within Hunter to demand my money back.
By the way, I ordered this through Amazon and CPO who is a Hunter distributor and I would like to point out their ridiculous '30 day money back guarantee' - copy and pasted it says:
"All unused items can be returned within 30 days of shipment for a refund or exchange (unless otherwise noted at the time of sale). Items must be returned in their original packaging. If an item was shipped free of charge you will be billed for the cost of the original shipping."
Note the word 'unused'. How do you see if you like a thermostate, much less if it works properly, without using it? Statements like this discourage people from buying through the internet. I would have bought this at local retail but I couldn't find this particular model. If I had, it would be back to the store and I would have my money back.
I usually don't write reviews like this, but so far my experience with Hunter has been less than stellar.
I'll see if the third one works (which by the way takes almost two weeks for them to send).
TJ9/15/09
Well, this saga started last May and I still can't get one of these thermostats to be reliable. I have tried three of them now and as of yesterday Hunter Customer Service is refusing to refund my money. I could write a book over what has occurred between now and last May when this started, but suffice to say that the people at Hunter Customer service in Memphis Tn are pretty useless and will say anything to try and make you go away. I could name names, but I won't. My last conversation was with one of the supervisors.
This morning I filed a formal complaint with the Tennessee Department of Consumer Affairs to see if they can mediate a solution for this. Its unfortunate that a company like Hunter who generally has such a good name for quality is being ruined by a bunch of incompetent people at their customer service center.
TJ
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