Average Reviews:
(More customer reviews)I purchased an iHeater in July of 2009. I live in an area where we do not need heaters until late October or mid November. I started to use the iHeater in my newborn son's room in late November. The heater worked fine for about 30 days or so and started to shut off for no reason. I called the customer service department and got a fax number to send the receipt to. I faxed it in. Nothing. I waited for just over 45 days and then called again. Again was told to fax the receipt in. I again got no response. I tried calling several times to get a message that the hold time was 3 minutes. I tried numerous times and was always told 3 minutes, even though I was would more liek 10-15 minutes, it then gives an option to leave a message. These never get returned. Amazingly enough I get a call back after I faxed again in October to tell me that I was out of the warranty period and they want another 59.00 to get it fixed and then have a 7 day warranty. I asked why I would care about the 7 day warranty when the 12 month warranty wasn't upheld. The rude robotic customer service rep didn't care. I asked to speak to a supervisor and was told it is against company policy to let a customer speak to a supervisor. One would have to call back. Sounds kinda fishy why a customer is not able to speak to a supervisor about a product issue.
They still refuse to fix the product and I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN AND RECOMMEND THAT YOU DON'T EITHER. MY SIBLINGS HAVE OTHER BRANDS OF INFRARED HEATERS AND RECOMMEND THAT YOU BUY ANYTHING OTHER THAN IHEATERS!!!!
Click Here to see more reviews about: iHeater 1000 Watt Infrared Portable Home Heater, i Heater
The iHeater 1000W model quickly warms 1000 sq ft (room measuring 20 X 50) using safe infrared heating elements - which produce NO fumes, & do NOT remove moisture from the air! Costs only pennies a day to run, & cool to the touch cabinet is safe around pets & children. Decorative cabinet measures only 14 x 11 x 15 inches.
Click here for more information about iHeater 1000 Watt Infrared Portable Home Heater, i Heater
0 comments:
Post a Comment